New research released by mobile technology company SOTI says global transport and logistics employees are losing an average of 13 hours per month due to mobile-device-related downtime, while nearly half of workers experienced increased stress due to technology issues.
The report, coming out of Canada, reveals that while 98 per cent of respondents use mobile technology daily, they lose valuable time each month to the technology.
The report suggests the inefficiency directly impacts a company’s bottom line, employee morale and customer satisfaction.
Since SOTI’s last report of this nature in 2021, there’s been a decrease of one hour of downtime per month per employee, indicating little progress over the past three years.
The report also finds that technology issues like network and connectivity problems contributes to significant downtime and delivery delays, with the Netherlands and Japan reporting more than four hours of downtime weekly, while most other countries surveyed lose closer to three hours per week.
“This data underscores the urgent need for proactive tools that support devices and applications remotely,” SOTI SVP of product strategy Shash Anand says.
“Device analytics – tracking battery status, app functionality and network connectivity – can proactively address device-related issues without on-site intervention, leading to higher productivity and customer satisfaction. Implementing unique user logins and managing device inactivity are crucial for ensuring a robust IT infrastructure.”
Device downtime is also seen to cause stress for 48 per cent of workers, with the highest stress levels seen in Canada, the UK, Mexico and the US.
Key issues with this seen in the study include the inability to troubleshoot issues alongside a lack of real-time IT support.
The research found that 97 per cent of global employees report their employers are taking steps towards sustainability, with Australia, Sweden and Japan all leading at 100 per cent.
“Mobile technology is at the core of the T&L industry, as it strives to reach new milestones in delivery speed, reliability and customer satisfaction,” Anand says.
“Implementing solutions such as the SOTI ONE Platform is vital. By providing real-time visibility, strong security and tracking technology, SOTI can help the industry achieve the forward momentum needed to enhance operational efficiency, security and sustainability.”
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