Chris O’Shea, chief executive of Centrica, said: “We know that more help is needed for prepayment customers, and we support the Government’s decision to lower prepayment prices to the same level as direct debit customers.
“We wanted to do more to support this group of customers by introducing this change as soon as we could so British Gas prepayment customers will benefit immediately.
“As well as helping over 650,000 customers in the past year with much needed support such as credit on their meters and cash grants, our teams are giving expert advice at this busy time to help guide people through this crisis.
“Our call centres are helping around a million energy customers each month with their bills and our engineers are in homes every day advising customers on how to be more energy efficient and make savings.”
